TERMS & CONDITIONS
NBL 2026/27 BRISBANE BULLETS MEMBERSHIP
All Members or persons seeking to become Brisbane Bullets Members agree to be bound by these terms and
conditions. References to “members” or “memberships” relate to the rights and obligations attaching to packages
sold by the Brisbane Bullets Basketball Club for each home and away National Basketball League (NBL) season
unless specified otherwise. The below terms and conditions are relevant to the Brisbane Bullets NBL 26
Membership program. All members or persons seeking to become a member of the Brisbane Bullets agree to be
bound by these terms and conditions. Terms and conditions are subject to change and are at the discretion of
Brisbane Bullets (the Club or the Bullets).
1. MEMBERSHIP
1.1. A “new member” is a person who did not hold a Brisbane Bullets Membership in NBL26 but does for
NBL27.
1.2. A “renewing member” is a person who held an active fully paid membership in NBL26 and has not
chosen to cancel for NBL27. If a person has previously held a membership but did not hold one in
NBL26, they are a new member for NBL27.
1.3. Purchasing a membership means members agree to their membership automatically rolling over to
the next season and ongoing until the Member chooses to cancel by following the instructions in
correspondence emailed to primary account holders prior to renewals being made each year.
1.4. Any membership purchased in the previous year by invoices or cash payments will not automatically
roll over.
1.5. Any membership that was complimentary for the previous year will not roll over, and the member
must complete the renewal process manually by paying online.
1.6. The applicant for the membership will be appointed the “Primary Account Holder” and will be
responsible for payment and communication for the account and memberships.
1.7. Additional members and users of the Primary Account Holder’s memberships are called “Secondary
Account Holders”. Secondary Account Holders are also bound to the terms and conditions of this
Agreement.
1.8. Primary Account Holders must register a unique email address in their account. It is the responsibility
of the Primary Account Holder to ensure all contact details are kept up to date by visiting the online
membership portal at www.brisbanebullets.com.au(opens in a new tab)
1.9. Memberships purchased after the first home game will not be sold on a pro-rata basis unless
otherwise advertised and as such will be charged the prices on www.brisbanebullets.com.au(opens in a new tab)
1.10. Membership refers only to Brisbane Bullets home games at the Brisbane Entertainment Centre unless
otherwise specified.
2. FAMILY, CONCESSIONS AND JUNIOR RESTRICTIONS
2.1. Concession: A "Concession” membership is available and apply to full Australian Government
Pensioner Concession Card Holders, Seniors Card holders, DVA Card holders and Australian Full Time
Student card holders. International student cards are not accepted.
2.2. Concession cards must be presented at the venue for entry. It is a condition of entry on game day that
all concession Membership holders agree to present their relevant identification card at any time, if
requested.
2.3. Should the member not be able to produce valid identification; the member will be asked to upgrade
each ticket to an adult category at the ticket box office.
2.4. Companion Card: National Companion Cards are accepted, and members may apply for a companion
seat. The National Companion Card must be sighted before the extra ticket can be issued. The ticket
will be issued to the card holder. The National Companion Card membership issued does not attract
any rights, entitlements, or benefits including member packs.
2.5. Companion Card Memberships do not attract any additional Member benefits outside of providing a
seat at the games.
2.6. Companion Card Membership can only be utilised by the Companion Card holders Carer, while in the
company of the Companion Card holder. If the Companion Card is no longer valid for any reason, that
seat can be purchased for Membership at the relevant price.
2.7. Junior: A Junior is any child aged between 4- 17 years old as of January 1, 2027. Junior Memberships
must be placed in a child’s name, and a date of birth must be provided. Proof of age must be supplied
if requested. Failure to provide identification will result in membership reverting to adult pricing.
Junior Members must be attached to an adult or concession Primary account holder. Junior Member
details must be provided before Membership packs can be sent out.
2.8. Under 4 is free on the knee meaning they will not be able to occupy a seat. Once the child turns 4, a
Membership is required. There is no guarantee that the seat directly beside the existing memberships
are available, and the group may need to relocate to alternative available seating to accommodate
the additional membership seat.
2.9. Once a junior no longer reaches the age of eligibility, the membership price for the following season
will automatically revert to adult pricing. This can be updated to concession where the member
notifies the club and is able to provide applicable concession cards.
2.10. Family: A family consists of two adults and two juniors.
3. SEATING ALLOCATIONS
3.1. For the NBL27 Season, renewing members will be given their first right to renew their same seat from
the the NBL26 season.
3.2. New members will be allocated the best available seats at the time the payment is successful.
Applications made online will be able to select seats through the Interactive Seat Map and pay for
them at the time to secure the seats.
3.3. Ticketed Members should be aware that if the payment fails for their automatic rollover and the
membership is not renewed prior to the same seat renewal deadline, the seats will be released from
the account and made available for purchase to the public.
4. PRICING
4.1. Any advertised Membership pricing is inclusive of GST, unless otherwise stated.
4.2. Prices are subject to change at the discretion of the Brisbane Bullets.
5. UPDATING PAYMENT DETAILS
5.1. It is the Member’sresponsibility to ensure that the nominated card details remain valid and are up to
date.
5.2. If the card expires, is canceled or is replaced, the member must update the payment details before
the next scheduled instalment.
6. PAYMENTS AND DEFAULTS
6.1. Memberships may be purchased using one of the following payment methods:
Credit card or debit card (Visa, Mastercard, American Express);
6.1.1. It is the Member’s responsibility to ensure the credit or debit card provided is correct at
the time of transaction including expiry date changes.
6.1.2. It is the Member’s responsibility to ensure sufficient funds are available in the nominated
account or card.
6.2. Upfront Payment Subscription:
6.2.1. All membership subscriptions are eligible to be paid upfront in full.
6.2.2. All members using the upfront payment option, do so with the knowledge and acceptance
that their membership subscription will roll over for subsequent seasons until the time
they choose to cancel by following the process outlined by the club during the renewal
phase.
6.3. Fortnightly Instalment Plan Subscriptions:
6.3.1. Members can elect to pay via instalments.
6.3.2. The Member authorises Ticketek on behalf of the Brisbane Bullets to securely store the
nominated card details.
6.3.3. The Member authorises Ticketek on behalf of the Brisbane Bullets to process recurring
payments against that card for the total membership amount divided into instalments.
6.3.4. Payments may be processed as merchant-initiated recurring transactions.
6.3.5. Instalments will be processed on or around the scheduled dates notified at the time of
purchase.
7. AUTO-RENEWAL
7.1. Memberships are a subscription and will automatically roll over each season unless the member
advises they wish to cancel via the methods communicated by the club during the renewal process.
7.2. The membership will automatically renew for the following season in the same category and seat.
7.3. The membership renewal amount will be charged to the stored card.
7.4. Brisbane Bullets will provide prior notice of the renewal and applicable fees.
7.5. The member may cancel within the timeframe specified in the renewal notice which expires on 19
June 2026.
7.6. Auto-renewal is only available where a valid credit or debit card is stored on file.
8. FAILED PAYMENTS
8.1. The member is responsible for ensuring that the nominated payment details remain current and valid
for accepting recurring transactions. If the member’s card expires, is replaced, cancelled or otherwise
become invalid, the member must update the payment details prior to the next scheduled instalment
date.
8.2. If a scheduled payment is declined, cannot be processed, or is returned, or unpaid for any reason the
Brisbane Bullets may attempt to re-process the payments within a reasonable period and/or contact
the member to request updated payment details. The member authorises the Brisbane Bullets to
process any outstanding amount once valid payment details are provided.
8.3. Any membership entitlements, including barcode access and game day entry, may be suspended
while any amount remains unpaid.
8.4. If payment remains outstanding after reasonable attempts to obtain payment/s have failed, the
Brisbane Bullets reserves the right to cancel the membership without further notice and without
return of any funds paid to date. The member remains liable for any outstanding amounts accrued
prior to cancellation.
8.5. Payment details may be updated at any time via the member online portal or contact the Brisbane
Bullets Memberships.
9. FEES AND CHARGES
9.1. If a payment is declined, the member is responsible for any fees charged by the card issuer. The
Brisbane Bullets may apply for a failed payment fee of $14.95
10. CHARGEBACKS
10.1. Where payments are made via card, the Member acknowledges that instalment and renewal
payments are authorised recurring transactions.
10.2. The member agrees to contact the Brisbane Bullets to resolve any billing concerns prior to initiating
a chargeback with their card issuer.
10.3. Where a chargeback is initiated, membership access will be suspended during the dispute process.
10.4. If the chargeback is determined to be invalid, the Brisbane Bullets reserves the right to recover the
outstanding amount and associated chargeback costs.
10.5. The Brisbane Bullets may cancel the membership without a refund in cases of misuse or bad faith
disputes.
10.6. Chargeback rights are subject to card scheme rules and consumer protection laws.
11. MEMBERSHIP CONDITIONS
11.1. Memberships cannot be on-sold for any purpose, exploited for commercial use, or used for
promotions purposes or campaigns without the express written permission of the Club. Members in
breach will have their membership cancelled without refund.
11.2. The respective membership fee for each membership is valid during that home and away NBL season
only. All membership benefits expire at the end of each home and away season.
11.3. The membership fee will not be reduced for new or renewing applications joining at any point once
the season has commenced unless specifically marketed at a discounted rate.
11.4. The Club does not accept any responsibility for membership cards that are lost, stolen or destroyed.
Members are emailed at the start of the season with a digital membership card which can be used in
replacement of the plastic membership card.
11.5. Members must comply with the Brisbane Bullets Terms and Conditions and the Venue’s Conditions
of Entry. Any violation of conditions may result in the membership being cancelled without refund.
11.6. The Club reserves the right to refuse any membership application.
11.7. Memberships are for 14 games at the Brisbane Entertainment Centre.
12. FOUNDATION MEMBERSHIPS
12.1. Foundation Memberships were purchased when the Bullets returned to the NBL in the 2016/2017
season.
12.2. Foundation Memberships must be purchased annually to maintain Foundation Membership status.
12.3. Foundation Memberships must maintain the same type of membership.
12.4. Foundation Members who choose to purchase additional memberships will pay the full standard rate
for those additional memberships. Foundation Membership discount only applies to the original
memberships.
12.5. Foundation Members will receive for each season they retain their Foundation Membership the
following entitlements:
12.5.1. 10% discount on Standard Season Membership rates. Discount applies to one season
membership sale per Foundation Membership per season. Discount does not apply to
corporate hospitality or courtside seating.
12.5.2. Foundation Member branded cap
12.5.3. Invitation to a Foundation Member function during the season.
12.5.4. Foundation membership does not entitle the member to any additional benefits over and
above those originally advertised or beyond the defined period of their purchased
membership.
12.6. New members who purchased the NBL27 season, or who have not fulfilled consecutive years of
membership since the NBL17 season are not classified as Foundation members.
12.7. Foundation members who have let their membership lapse and have returned to membership will no
longer hold foundation member status.
12.8. Foundation Memberships are non-transferable and are assigned to the individual.
12.9. Foundation Members looking to upgrade to corporate hospitality membership will retain their status
but will not receive the 10% discount.
13. FLEXI MEMBERSHIPS
13.1. Flexi members will be given an opportunity to redeem tickets to their selected games prior to single
game tickets being released to the public. Flexi members can redeem their tickets at any point
following that on sale period.
13.2. Access to tickets is subject to availability at the time of redemption.
13.3. Access to tickets will be restricted to the category of the flexi membership purchased. For example, a
Gold Flexi membership can only redeem for gold seating.
13.4. It is the responsibility of the Member to redeem their flexi tickets.
13.5. Members are not entitled to refunds if they do not attend their full flexi game allocation.
13.6. Flexi codes are only redeemable for the games at Brisbane Entertainment Centre during the regular
season. Flexi codes will not roll over to the next season and cannot be used during the finals series.
14. PURCHASING ADDITIONAL TICKETS FOR GAME DAY
14.1. Full Season Members are entitled to purchase additional tickets for guests at a discounted rate. The
discounted rate is determined by the Club each season and is subject to change. Flexi Members and
Supporter Members are not entitled to the discount on additional tickets.
14.2. The discount applies to all available categories at the time of purchase excluding corporate hospitality.
14.3. Tickets are subject to availability and may not be seated directly with the member.
14.4. Members can purchase additional discounted tickets using the discount code provided by the
Membership team in email communications.
14.5. The authorised ticket seller is Ticketek. Purchasing through unauthorised ticket sales agents risks
cancellation of tickets. Additional tickets can also be purchased from the ticket box office on game
day at the time that gates open subject to availability.
15. BEHAVIOUR AND CODE OF CONDUCT AT BRISBANE BULLETS EVENTS
15.1. The Brisbane Bullets are committed to providing the best possible environment for all attendees
including but not limited to Members, attendees, supporters, opposition supporters, spectators, staff,
players and volunteers.
15.2. The Brisbane Bullets reserve the right to suspend and/or cancel a Membership of any Member who
behaves in a manner that is breach of the Brisbane Bullets Member Code of Conduct when attending
any Brisbane Bullets event, function, venue or game, or online (including any website or social media
platforms).
15.3. Each Member is considered an ambassador of the Club and therefore are to follow the Brisbane
Bullets Code of Conduct below:
15.3.1. Support the team in a respectful manner being mindful of those around me at games.
15.3.2. Not abuse attendees, players, officials, volunteers and employees including the use of
crude or abusive language or gestures, insults, threats, intimidation, assault, provocation
or otherwise act in an abusive manner.
15.3.3. Conduct themselves in a manner that enhances, rather than injures, the reputation and
goodwill of Brisbane Bullets, the NBL and the game generally
15.3.4. Respect the rights, dignity and worth of every person regardless of their gender, race,
colour, religion, language, politics, national or ethnic origin or choice of NBL team.
15.3.5. Not use nor encourage the use of violence in any form, whether it is by other spectators,
team officials (including coaches) or players
15.3.6. Not engage in discrimination, harassment or abuse in any form (online or in-person),
including the use of obscene or offensive language or gestures
15.3.7. Not be intoxicated or under the influence of drugs.
15.3.8. Adhere to the Venue Terms and Conditions of Entry, including bag inspections, prohibited
and restricted items such as flares, missiles, dangerous articles and items that have the
potential to cause injury or public nuisance
15.3.9. Inform venue staff of inappropriate behaviour so the venue can manage any incidents.
15.3.10. Ensure those attending with the member understand the Code of Conduct.
15.3.11. No member, guest or attendee shall participate in illegal gambling near or on the premises,
including but not limited to “courtsiding” behaviour. Courtsiding behaviour includes but it
not limited to the practice of using or relaying live transmission of information about the
sport event to obtain a financial advantage in betting.
15.3.12. The resumption of a membership by a terminated member in a future season will be at
the sole discretion of the Brisbane Bullets.
16. COMMUNICATION AND NOTIFICATION
16.1. By signing up as a member, the member consents to receiving electronic communication from the
Brisbane Bullets. This communication may include but is not limited to information about the
membership, team news, upcoming events, game day information, ticketing offers and partner offers.
The member can change their communication at any time through the unsubscribe link located on
electronic communications.
16.2. The Brisbane Bullets will send information relating to Member accounts (eg payment authorisations,
invoices, changes in password or payment method, confirmation messages) in electronic form only.
(ie via email to the email address registered in the Member account.
16.3. It is the Member’s responsibility to ensure that all contact details are correct and current. The
Brisbane Bullets hold no responsibility for a Member’s failure to update or provide their personal
details which results in not receiving communication from the Brisbane Bullets. Members can update
personal information by logging in to their membership account via www.brisbanebullets.com.au.(opens in a new tab)
16.4. All Members are issued with an account ID and password for their online account. The Member is
responsible for protecting their login credentials.
16.5. Via the online account members are able to forward their ticket to other parties or issue ticket
replacements to the Member. If either action is performed, the Member or recipient of the ticket
must print the ticket for entry at the Venue entry. The original barcode on the Member card will be
cancelled for that game.
17. CANCELLATION REQUESTS
17.1. Once purchased, Membership sales are final.
17.2. Any requests for cancellations due to special circumstances must be made in writing to
membership@brisbanebullets.com.au by the Primary Account Holder.
17.3. The Brisbane Bullets reserve the right to agree or not agree with the request for cancellation of a
Membership.
17.4. Cancelation requests will be observed by the Brisbane Bullets on a case-by-case basis
17.5. Members who are approved for cancellation may incur a $50.00 cancellation fee per Membership.
18. MEMBERSHIP PACKS
18.1. Members will gain access to a member-only external online shop (Locker Room).
18.2. Members can choose to redeem an NBL27 ‘core membership pack’ or to redeem a custom pack using
the credit provided by the Brisbane Bullets.
18.3. Members must follow the Terms and Conditions of this portal when redeeming their membership
packs, or any additional merchandise from this portal.
18.4. All products and services are subject to availability. The Brisbane Bullets and Locker Room reserve the
right to limit the quantities of any products or services that are offered. All descriptions of products
or product pricing are subject to change at any time without notice at the discretion of the Brisbane
Bullets and Locker Room.
18.5. All prices of products in Locker Room are in Australian Dollars (AUD) and include Goods and Service
Tax (GST) unless stated otherwise.
18.6. Additional items in membership packs may be purchased using one of the following payment
methods: Visa, Mastercard or American Express. Payment must be made before goods are
dispatched.
18.7. Locker Room ship products Australia-wide using Australia Post and ship internationally via a courier.
Shipping costs will be calculated at a checkout. Delivery times are estimated and are not
guaranteed.
18.8. Once a product has been redeemed and/or purchased, the item/s is unable to be returned or
refunded unless it is deemed damaged or defective.
18.9. Where a member selects the Core Memberships Pack, shipping costs are inclusive and paid by the
club.
18.10. Where a member selects the Custom Pack, shipping costs will be calculated and applied at
checkout. Shipping fees may be paid using available membership credit or at the member's own
expense. Shipping charges will commence from a minimum fee of AUD $12.00 and may vary
depending on the selected items and delivery location.
19. CARPARKING
19.1. Car parking is not included in membership pricing unless specified.
19.2. Season carparking is available as an add-on to the membership purchase at the time of booking a
membership.
19.3. Season Carparking may be taken off sale at the Club’s discretion if the allocation of pre-paid season
car parking is fully allocated.
19.4. Season Carparks will be issued with a plastic membership card. Lost cards cannot be replaced.
19.5. Season Carpark passes are available for purchase at $252 until 11:59pm AEST on the 30th of June
2026, excluding any applicable transaction, processing or service fees.
19.6. From the 1st of July, the price of Season Carpark Passes may be subject to change.
19.7. The Brisbane Bullets accept no responsibility for cars parked at the venue.
19.8. Accessibility Parking:
19.8.1. Parking is charged for all patrons including patrons with a disability permit.
19.8.2. Patrons requiring accessible parking can purchase season car parking passes during their
membership purchase or pay on a game-by-game basis via the parking attendants at the
entry.
19.8.3. The Brisbane Entertainment Centre has accessibility car parking spaces available that are
situated in close proximity to the dedicated accessible turnstile entrances. Patrons
requiring access to those parks need to show a current disability parking permit on the
car windscreen upon entry and follow the directions of the car park attendants.
20. FINALS ACCESS
20.1. Memberships do not include the cost of finals tickets.
20.2. Members will be provided with presale access to home finals ticketing.
20.3. Presale access does not guarantee access to the members’ same seat.
20.4. Members may be provided with presale access to away finals however this is subject to availability
at the away venue.
20.5. The availability of tickets is subject to the requirements of the NBL for these games.
21. PRIVACY AND GENERAL
21.1. The Brisbane Bullets collect personal information from Members to fill the requirements of the
membership process.
21.2. The Brisbane Bullets Privacy Policy seeks to safeguard the privacy of the personal information of
Members by observing the Australian Privacy Policy Principles contained in the Privacy Act 1988. A
full copy of the Brisbane Bullets Privacy Policy can be found at www.brisbanebullets.com.au(opens in a new tab)
21.3. This Agreement constitutes the entire agreement between the parties relating in any way to the
subject matter. All previous negotiations, understandings, representations, warranties or
commitments about the subject matter are merged in this Agreement and are of no further effect.
21.4. The Brisbane Bullets may choose not to enforce a term of this Agreement in some cases in its
absolute discretion without affecting its right to enforce that term in other cases.
21.5. Payment information is processed securely through the Brisbane Bullet third-party payment
gateway provider. The Brisbane Bullets do not store raw card details. All payment data is tokenised
and managed in accordance with PCI-DSS security standards and the Brisbane Bullets Privacy Policy.
22. LIMITATION OF LIABILITY
22.1. The Brisbane Bullets shall be under no liability whatsoever to a Member for any indirect loss or
expense (including loss of profit) suffered by the Member arising out of a breach by the Brisbane
Bullets of these Terms and Conditions.
22.2. In the event of any breach of this Agreement by the Brisbane Bullets, the remedies of the Member
shall be limited. Under no circumstances shall the liability of the Brisbane Bullets exceed the price in
relation to the Membership.
22.3. Neither part shall be liable for any default due to any act of terrorism, war, strike, industrial action,
flood, storm or other event beyond the reasonable control of either party.
22.4. The Brisbane Bullets are not responsible for any infection by computer virus, bugs, tampering,
unauthorised intervention, fraud, technical failures or any other causes beyond the control of the
Brisbane Bullets, including that cause the delay or non-delivery of emails to or from the Brisbane1
Bullets. The Brisbane Bullets reserves the right to disqualify any individual who tampers with the
registration or ticketing process and to cancel their membership.
22.5. The Brisbane Bullets are excluded from liability for any product or service offered by partners and
sponsors of the NBL and/or the Brisbane Bullets.
22.6. This Agreement is governed by the law applicable in the State of Queensland and each party
submits to the jurisdiction of the courts of that state.
23. BRISBANE BULLETS RIGHT TO AMEND TERMS AND CONDITIONS
23.1. The Brisbane Bullets reserve the right to amend these Terms and Conditions as may be reasonably
necessary at any time at its discretion and without notice. Updated Terms and Conditions will be
available via www.brisbanebullets.com.au(opens in a new tab)
24. AGREEMENT BY MEMBERS TO BE BOUND BY TERMS AND CONDITIONS
24.1. It is a condition of membership that all Members, regardless of membership type, agree they have
read and understand these Terms and Conditions, obtained advice if they consider necessary, and
agree to be bound by these Terms and Conditions of Membership with the Brisbane Bullets.
24.2. Any use of a Brisbane Bullets Member entitlement, including game day attendance, regardless of
whether the user purchased the membership, is also bound by these Terms and Conditions.
Members must make any person using their membership entitlement aware of these Terms and
Conditions.
24.3. Any Member in breach of these Terms and Conditions risks having their membership cancelled
without refund.
25. ACCEPTANCE
25.1. I acknowledge that by becoming a Bullets Member I am entering a legally binding contract with the
Brisbane Bullets. I acknowledge that I have carefully read, understand and accept the above Terms
and Condition. I acknowledge that I am bound by these Terms and Conditions regardless of the type
of membership I hold.
25.2. All Members are bound by these Terms and Conditions regardless of how the application was
submitted.